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Internal Communications

​When your organization needs to hear from you — and believe it.

Most internal communications problems aren't really communications problems. They're clarity problems. Alignment problems. Trust problems. The message exists, but something gets lost between the leadership team and the people who need to act on it.

That's usually where I come in. I've spent more than a decade building and running internal communications for complex, fast-moving organizations — including a 4,000-person global business unit at Microsoft through some of its most significant periods of change.

I know what it takes to keep people informed, engaged, and moving in the same direction, even when the direction is still being figured out.

I work with organizations in a few different situations:

Building from scratch

You're growing, you've never had a real internal comms function, and you need someone to set the foundation — the strategy, the channels, the cadence, the voice.
 

Navigating change

A reorg, a leadership transition, a strategic pivot. The moments when employees most need to hear from leadership are often the moments when leaders feel least sure of what to say. I help them say it well.
 

Closing the gap

Leadership is communicating, but it's not landing. Employees are disengaged, confused, or skeptical. Something's off between what's being said and what's being heard — and you need someone to figure out why, and fix it.

What this work looks like in practice:

Communications strategy and audit 

Change and transition communications

Messaging frameworks

Leadership voice and narrative development

Employee engagement programs

Editorial calendars and channel strategy

All-hands and town hall strategy

A few things I've done:

  • Led the development and rollout of a company-wide business priority narrative that improved employee understanding of strategic goals by 28% across 10 global sites.

  • Guided a 4,000-person organization through multiple leadership transitions and reorgs with consistency, clarity, and — when it was needed — real empathy.

  • Built an internal communications function for Microsoft's Office Product Group that became one of the most engaged business units in the company.

Let’s talk

If your people aren't hearing you the way you need them to — let's talk about why, and what to do about it.

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